MARTINA offers a one-year global warranty on all products, ensuring that every customer is fully protected during use. Our warranty service covers quality problems that occur during normal use of the product, but does not include the following:
Man-made damage: damage caused by improper use, misoperation, falling, impact, etc.
Natural wear: natural wear and scratches caused by the passage of time during normal use.
Improper repair: Problems caused by unauthorized third party repair or modification.
Damage caused by external factors: such as flood, fire, earthquake and other force majeure factors.
Warranty conditions
In order to obtain warranty service, the customer is required to provide a valid purchase record (such as a proof of purchase or invoice) to verify the time of purchase and product information.
Warranty process
Please first contact the MARTINA customer Service team to provide your proof of purchase and a description of the product problem.
We will identify product issues and provide repair or replacement options as appropriate.
Warranty service is limited to the original purchase of sales channels, if there is any objection, please consult customer service for detailed policies.
We are committed to providing quality after-sales service for each customer to ensure that you have no worries during use.